The ability to constantly improve quality is a hallmark of a successful business. This Training will develop the approach of smart way to do it. The concept of quality management is applied in business of all sizes and all types. It is a relevant in manufacturing as it is in health care or food services. Of course, quality means different things for different industries, and takes a different meaning depending on whether a product, a service, or a combination of both is offered. The core of quality management is being able to guide your business towards improved performance. There are three main components to quality management: quality assurance, quality control, and quality improvement. But it’s not just about the condition of the products you sell or the caliber of services your business offers but the processes to achieve consistent quality. This guide highlights tools that can help you to setup a management strategy to improve quality and documents you can use to track improvement.

Course Coverage:

  • Seven Basic QC Tools
  • Root Cause Analysis
  • PDCA
  • Cost of Quality
  • Theory of Variation
  • Cycle Time Reductions
  • Process Analysis
  • Process Control
  • Six Sigma


Participant Profile:

Top management, production managers, quality control / quality assurance managers, line supervisors, sales & marketing managers and other professionals.


Instructor Profile:

An experienced, motivated and qualified professional in the field of quality management will conduct this course.


This course employs participative strategy being aided by multimedia presentations, and practical projects.

Learning Outcome:

Participants will be able to have the factual based approach for decision making.